Aim
To overcome problems in communication, and thus enable more effective relations between customers and suppliers, reduce to a minimum internal disputes, and turn every individual into a problem-solver. 

Content

• Obstacles in Communication: The factors underlying communication problems.
• Effective Listening and Speaking Skills: The Importance of effective listening and speaking in terms of increasing the effectiveness of communication, and issues that need to be considered in both areas.
• Problem Solving and Conflict Management: Different ways of approaching communication problems and preventing conflict.
• Methods for Handling Difficult People:  Ways of approaching customers or colleagues who create communication problems and who are known to be "difficult people".